Privacy Policy
Last updated: 18/12/25
This Privacy Policy describes how Oak & Barrel LTD ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit or use www.theroyaloakclatford.org** ( the "Website") By using the Website, you agree to the collection and use of information in accordance with this policy.**
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Mailing address
Any other information you choose to provide via forms or communications
b. Automatically Collected Information
When you visit the Website, we may automatically collect certain information, such as:
IP address
Browser type and version
Device information
Pages visited and time spent on the Website
Referring/exit pages
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for purposes including:
Operating and maintaining the Website
Creating and managing user accounts
Processing orders and payments
Responding to inquiries or customer support requests
Sending service-related communications
Sending marketing or promotional communications (only where you have given consent)
Improving Website functionality and user experience
Analyzing usage trends and performance
Complying with legal and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR).
​
a. Types of Cookies We Use
Strictly necessary cookies: Required for the Website to function properly
Analytics cookies: Help us understand how visitors use the Website (e.g. Google Analytics)
Functionality cookies: Remember your preferences
Marketing cookies: Used to deliver relevant advertising (where applicable)
b. Cookie Consent
When you first visit the Website, you will be presented with a cookie banner allowing you to accept or manage your cookie preferences. Non-essential cookies will not be set unless you provide consent.You can change or withdraw your cookie consent at any time via your browser settings or our cookie preferences tool.
4. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
With trusted third-party service providers such as hosting providers, payment processors, email marketing platforms, and analytics services
With payment processors to securely process transactions
With analytics providers (such as Google Analytics) to understand Website usage
Where required to comply with legal obligations or lawful requests
To protect our rights, property, or safety, or that of othersIn connection with a business transfer, merger, or sale of assets
All third parties are required to process personal data in accordance with UK GDPR.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
Account data: retained for as long as your account remains active
Transaction data: retained for legal, accounting, and tax purposes
Marketing data: retained until you withdraw consent
Analytics data: retained for a limited period as determined by the analytics provider
When personal data is no longer required, it is securely deleted or anonymised.
7. Your UK GDPR Privacy Rights
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis to process your personal data. Our lawful bases include:
Consent: Where you have given clear consent (e.g. email marketing, non-essential cookies)
Contract: Where processing is necessary to perform a contract with you (e.g. orders, accounts)
Legal obligation: Where processing is required by law
Legitimate interests: Where processing is necessary for our legitimate business interests and does not override your rights
Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data ("right to be forgotten")
Restrict or object to processing of your personal dataRequest data portability
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us using the details below. We will respond within the time limits required by law.
8. Third-Party Services and Links
The Website may use third-party services such as payment processors, analytics providers, email marketing platforms, and social media integrations. These third parties may collect data in accordance with their own privacy policies.
The Website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing personal data.
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
9. Children’s Privacy
The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your UK GDPR rights, please contact us at:
Email: admin@theroyaloakclatford.org
Address: Herbert Lewis Willams & Associates, Leigh Court Business Centre, Pill Road, Bristol, United Kingdom, BS8 3RA
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):Website: https://www.ico.org.uk